Refund & Cancellation Policy

Last updated: August 14, 2026

At LazyStay Hospitality, we are committed to providing a seamless and comfortable experience for our guests. This Refund & Cancellation Policy outlines the terms and conditions related to booking cancellations, refunds, modifications, and no-show situations for rooms, banquet halls, restaurant reservations, and other services.

1. General Refund Policy

Refund eligibility depends on the type of booking, timing of cancellation, and services utilized. All refund requests are reviewed in accordance with this policy.

  • Refunds are processed to the original payment method.
  • Processing time: 7–14 business days after approval.
  • Bank processing timelines may vary.
  • Non-refundable promotional rates are not eligible for refund.

2. Room Booking Cancellation

2.1 Cancellation Before Check-In

  • 48+ hours before check-in: 100% refund.
  • 24–48 hours before check-in: 50% refund.
  • Less than 24 hours before check-in: No refund.

2.2 No-Show Policy

Failure to check in without prior cancellation will result in a charge equivalent to one night's stay. Remaining nights may be cancelled without refund.

3. Advance Payment & Partial Refunds

  • Advance payments are refundable as per cancellation timeline.
  • Refunds exclude payment gateway or transaction fees (if applicable).
  • Special discounted or non-refundable bookings are excluded.

4. Banquet Hall & Event Bookings

  • 7+ days before event: 75% refund of advance.
  • 3–6 days before event: 50% refund.
  • Within 72 hours of event: No refund.
  • Custom event arrangements may have separate agreements.

5. Restaurant & Group Reservations

Standard restaurant reservations do not require advance payment. However, for large group bookings or special occasions:

  • 24+ hours prior cancellation: Full refund.
  • Same-day cancellation: No refund of advance.

6. Booking Modifications

Guests may request date changes or room upgrades subject to availability. Price differences may apply. Modification requests made within 24 hours of check-in may be treated as cancellation.

7. Force Majeure & Unforeseen Circumstances

In cases of natural disasters, pandemics, government restrictions, or events beyond our control, LazyStay Hospitality may reschedule, postpone, or offer booking credits. We are not liable for indirect expenses such as travel costs.

8. Chargebacks & Payment Disputes

  • Please contact us before initiating chargebacks.
  • Unauthorized chargebacks may result in booking cancellation.
  • Fraudulent disputes may lead to legal action.

9. Policy Updates

LazyStay Hospitality reserves the right to update this policy at any time. Changes will be effective immediately upon posting.

10. Contact Information

LazyStay Hospitality